Return Policy

Returns & Exchange

We are happy to refund any full price, undamaged, unworn and unwashed merchandise within 7 days (including weekends) of receiving your online order.

Refunds to store credit are free of charge. Email to request a return label. For refunds to the original form of payment, the cost of pre-paid postage will be deducted from refund amount. 

Returned items must not be worn, damaged, altered, or washed. Footwear must not be worn or scuffed. Items must have all original tags and packaging intact. Please be mindful of deodorant or other products that may leave behind residue, as well as stains and odors, which all render the garment ineligible for refund or store credit. Casa Cuadra holds the right to refuse any item that is not up to its return policy standards.

Final sale on swim, lingerie, vintage, pierced jewelry, hair accessories, beauty, candles, glass pipes and sale items.

All sales are FINAL after 7 days of delivery.

Customer is responsible for any return shipping costs unless it is received damaged or defective. Initial shipping costs are non-refundable. We will not refund international duties or taxes.

For all other return/exchange questions, please email us at