Domestic Orders
All orders are shipped from Miami, Florida, Monday through Friday within 2-3 business days of order confirmation. 
Orders placed from Friday-Sunday or on holidays will ship the following week.
A shipment confirmation email that includes a tracking number will be sent once your package has been mailed.
If you would like expedited shipping, please email us at prior to placing your order and we will add the expedited shipping rate to your purchase.
Casa Cuadra is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
We cannot ship to P.O. boxes or APO/FPO/DPO addresses. 

Greater Miami Area
Same day or next day messenger service and online order pick-up options available for those residing in the greater Miami area. 
Please contact to arrange.

International Orders
International shipments depend largely upon the pace with which they are processed through customs. 
We are unable to control or predict delivery windows for these packages.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country.
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.
Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Refused packages are still liable for any and all customs fees and will incur a 20% restocking fee.
We are not responsible for these fees or delays, and suggest customers contact their local customs bureau with inquiries or to see if your package is being held locally. 

Lost/Stolen Packages
Casa Cuadra is not responsible for packages once proof of delivery is generated. 
We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure. 
If your package gets lost in transit, please contact us and we will do everything we possibly can to assist you.

For all other shipping questions, please email us at