Shipping & Returns


Domestic Orders
All orders are shipped from Miami, Florida, Monday through Friday within 2-3 business days of order confirmation. 
Orders placed from Friday-Sunday or on holidays will ship the following week.
A shipment confirmation email that includes a tracking number will be sent once your package has been mailed.
If you would like expedited shipping, please email us at hi@casacuadra.com prior to placing your order and we will add the expedited shipping rate to your purchase.
Casa Cuadra is not responsible for delays in shipping or delivery due to force of nature or other uncontrollable events.
We cannot ship to P.O. boxes or APO/FPO/DPO addresses. 

Lost/Stolen/Damaged Packages
Casa Cuadra is not responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure. 
All packages are insured with the shipping carrier and it is the customer’s responsibility to file a claim with the carrier if a package arrives damaged or goes missing.

International Orders
International shipments depend largely upon the pace with which they are processed through customs. 
We are unable to control or predict delivery windows for these packages.
Duties and taxes are not included in the total at checkout. They are determined by the customs agency within the destination country.
Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country.
Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
Refused packages are still liable for any and all customs fees and will incur a 20% restocking fee.
We are not responsible for these fees or delays, and suggest customers contact their local customs bureau with inquiries or to see if your package is being held locally.

Returns
All items are final sale. No returns or exchanges.
Vintage items are one of a kind and sold as is. Due to their age and previous wear, some items may have slight imperfections, please keep it in mind when making your purchase.
If you have any questions regarding an item, please email us at  hi@casacuadra.com.